Cancellation form

If you would like to request the cancellation of an order placed through our online store, please first make sure that you meet the requirements specified in the general terms and conditions of purchase and then fill in the following request form.

Order number*

Activity name*

Please indicate the dates, names and number of places for the activities you wish to cancel*

Buyer’s name*

Email*

Phone number*

Reason for cancellation*

Ley de Protección de Datos de Carácter Personal

The personal data provided through the form on the Donostia San Sebastián Turismoa website will be processed by this entity in accordance with the Personal Data Protection regulations (Organic Law 15/1999 of 13 December).

The user authorises the processing of the data provided and their inclusion in automated files owned by Donostia San Sebastián Turismoa. The purpose of these files is the management of users for sending newsletters and communications from Donostia San Sebastián Turismoa.

The user accepts that their data may be transferred in order to provide corporate services for strictly business-information purposes and may exercise their rights of access, rectification, objection and/or cancellation of their data by contacting San Sebastián Turismo S.A. (Boulevard 8, 20003 Donostia / San Sebastián, Gipuzkoa) or in writing at (sansebastianturismo@donostia.eus).

He leído y comprendido la información de Protección de datos*